Participation is only half the battle

My co-worker just called to straighten out a delivery issue with a vendor and mentioned to the service agent
“you know, this is the fourth time this has happened in four months.”
“oh, I’m sorry to hear that.” Said the rep. “You know, we just try our best!”
Seriously? Your company line in the face of a 0% success rate in four months is “We just try our best”?
This is why those participation trophies for losers were a bad idea.

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